IT Documentation That
Actually Works
Replace spreadsheets, wikis, and legacy tools with a modern documentation platform that your team will actually use. Purpose-built for Managed Service Providers.
Trusted by MSPs across the UK
Everything you need to document IT
A single platform for assets, credentials, knowledge, and integrations — designed from the ground up for MSPs.
Asset Documentation
18+ customisable templates for servers, workstations, network gear, and software. Flexible custom layouts for any asset type.
Credentials Vault
Zero-knowledge AES-256-GCM encryption. Passwords and secrets are encrypted before they leave the browser.
Knowledge Base
Real-time collaborative documentation with rich editing, version history, and full-text search.
PSA Integrations
Native bidirectional sync with ConnectWise, Autotask, HaloPSA, Datto RMM, NinjaOne, and Microsoft 365.
IPAM & Networking
IP address management, subnet tracking, VLAN documentation, and interactive rack visualisation.
Client Portal
White-labelled portal for your clients with custom domains and MSP branding.
Expiration Tracking
Never miss a renewal. Track warranties, licenses, SSL certificates, and domains with automated alerts.
Notifications
In-app, email, and webhook notifications with per-category preferences. Slack and Teams integration.
Audit & Compliance
Complete audit trail of every change with role-based access control and granular permissions.
Zero-knowledge credentials vault
Secrets are encrypted client-side with AES-256-GCM before they ever leave the browser. We never see your passwords — even our own engineers cannot decrypt them. Per-record encryption keys, role-based reveal controls, and a full access audit trail keep your clients' data safe.
- Client-side AES-256-GCM encryption
- Per-record encryption keys
- Full reveal audit trail
Bidirectional PSA sync
Connect OpsMerge to your PSA in minutes. Assets, configurations, and contacts sync automatically in both directions. No more copy-pasting between tabs or manually keeping two systems in sync.
- ConnectWise Manage & Automate
- Datto Autotask & RMM
- HaloPSA, NinjaOne, Microsoft 365
White-labelled client portal
Give your clients controlled access to their own documentation. Custom domains, your branding, and granular permissions mean your clients see only what you allow — with your logo, not ours.
- Custom domain support
- MSP branding and logo
- Granular permission controls
Up and running in minutes
Three steps to replace your legacy documentation tool.
Create your workspace
Sign up in 60 seconds and configure your MSP branding.
Import or document
Import from ITGlue, Hudu, or start documenting from scratch.
Invite and connect
Add your team and connect your PSA for bidirectional sync.
Connects with your stack
Native integrations with the tools your MSP already relies on.
Plus REST API and webhooks for custom integrations
Enterprise-grade security
Your clients trust you with their data. We built OpsMerge so you can trust us with yours.
Trusted by MSPs
Hear from teams who made the switch.
“We migrated from ITGlue in a weekend. The zero-knowledge vault alone was worth the switch — our clients love knowing their credentials are actually encrypted.”
“The bidirectional ConnectWise sync saved us hours every week. Documentation actually stays up to date now instead of going stale after a month.”
“Our technicians went from dreading documentation to actually using it. The interface is fast, the templates are sensible, and the client portal is a brilliant touch.”
Simple, transparent pricing
One plan. No hidden fees. Everything included.
- Unlimited clients
- Credentials vault
- PSA integrations
- Knowledge base
- Client portal
- Priority support
Ready to modernise your IT documentation?
Join MSPs who switched from ITGlue to OpsMerge.